FAQs

Do we provide "CASH ON DELIVERY"?

Yes.We do provide "CASH ON DELIVERY" on most products.

 

Is there a cost if I choose "CASH ON DELIVERY" as the payment option?

No.There is no charge on choosing Cash on Delivery as an option.

 

What are the shipping charges on our products?

We provide FREE SHIPPING on all packages above Rs.700.For any amount below that we have a shipping charge of Rs.100.

 

How long does it take for an order to arrive?

Orders are dispatched within 48 hours or as per the delivery date specified by you at the time of placing the order. Most orders are delivered within 4  to 8 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

For some rare prouducts,the delivery might take a few extra days because of the custom handling time.

 

What if I the product is received in damaged condition?

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 09741563405,between 9am and 6pm or email us at support@themoviekorner.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

 

How do I cancel an order on themoviekorner.com?

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.

For outright cancellations by you:

-     If you cancel your order before your product has shipped, we will refund the entire amount.

If the cancellation is after your product has shipped:

-    If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product or you are extremely unsatisfied with the product.

Refund Policy:

Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.

What if I receive the product and I am unsatisfied and want to return it?

You could absolutely do that.So in an unfortunate incident that you have to return the product because of any issue, please write a mail at support@themoviekorner.com within 3 days of delivery and describe in as much detail as possible, the issue that has arisen.Attach supporting images if possible. We will contact you within 24 hours and start the necessary resolution.

 Customers can return their order within 3 days of the order delivery(Intimate us within 3 days) post which you can ship the product back to us within 3 days of intimating us.The shipping charges will be reimbursed to the customer in the form of store credits for future purchase.

The "product" amount will be refunded to the customer to their bank account in case of an "Online Paid" order.(Your transaction amount is held securely and protected by Paypal and Payumoney)

In case of a Cash on delivery order ,the entire order amount is refunded in the form of store credits, once the order is received by us.

 

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